Interview Broker

MANAGERS

Can I share one Manager account with multiple staff members?

Yes. But, beware. Just like making an airline reservation online, any updates that occur on your Campaigns, whether you make the updates yourself, your staff makes the updates, or your Applicants perform the updates, will not be reflected in a separate session until that session is refreshed. For example, if both you and your assistant are logged into the same page and you decide to update an Applicant's name, your screen would immediately refresh to reflect the new change. However, your assistant's screen would not reflect the change until your assistant were to refresh the same page.

To avoid any problems, we recommend designating a single person to make updates to your Campaigns.

CAMPAIGNS & INTERVIEW DAYS

Do you support AM/PM interview day schedules?

By request, we have added support for those programs that schedule two sets of unique Applicants per day, one set in the AM and one set in the PM. On creating a Campaign, Managers will be given the option to select either an AM/PM scheduling scheme or a single daily scheduling scheme.

How do I handle multiple interview tracks (e.g. Categoricals and Prelims) or locations?

If you have multiple interview tracks or locations, we recommend you create separate campaigns to handle each group. Each campaign will have its own distinct set of applicants, dates, etc. From the dashboard page, click on the "Add New Campaign" button to create a new campaign.

Why is the imported Applicant count one more than the actual count?

Simply because the system automatically adds the Manager as an Applicant. This is to enable the Manager to test email templates before sending them out to Applicants. Any email sent to the Manager's email address is free of charge. Please refer to the Billing Section.

APPLICANTS

Should I import all my Applicants into Interview Broker?

In certain situations, it may make more sense to import only those Applicants who your Program intends on interview. This specifically applies to large Programs that receive thousands of applications. Importing too large a number of Applicants into your campaign, i.e. greater than 2000 Applicants, may cause access to your Campaign to be sluggish. However, in no way would the Applicant experience be degraded.

How do I avoid Applicants who hold out to schedule their interviews?

Often times, Applicants will not schedule their interviews as they wait for more options. One way to favor Applicants who want to interview at your Program is to modify your invitation template to indicate that more invitations are sent than interview slots and that those who choose to schedule late run the risk of not being able to schedule at all. This strategy would likely be more applicable towards the middle and end of the interview season.

How did an Applicant decline a scheduled interview on a locked interview date?!

An Applicant can decline to be further considered by your program at any time. It is utterly rude to do this last minute, right before an interview, but nothing can prevent this whether inside or outside of our systems. The vast majority of managers have indicated that they would rather know last minute than to deal with a no show on the day of an interview.

For Applicants who still want to be considered for your program, the lockout does prevent self-rescheduling and self-cancellation. As the Manager, you can manually re/schedule, waitlist, cancel, and decline any applicant at any time.

INVITATIONS

Is there anything I should do before sending out my invitations?

Yes! Let your Applicants know through ERAS that you'll be scheduling through Interview Broker. And, make sure you imported your Applicants correctly, checking the first name and last name columns under the Applicants tab.

How many invitations should I send out?

You're going to be surprised at how quickly Applicants schedule their interviews. Filling 400 to 600 interview slots within 24 hrs is not an uncommon rate. Please consider the following:

Try not to initially invite substantially more applicants than interview slots. Inviting 400 applicants for 300 interview slots is often overkill and frustrating for the remaining 100 applicants.
Inviting fewer applicants than your maximum interview slots allows for greater flexibility, easier rescheduling and happier Applicants.
Send out invitations in batches separated by a few days. You will still finish scheduling very early but will also provide your Applicants a bit of latitude to schedule rather than the frenzy of selecting from quickly disappearing dates within a single 24 hr period.

A few of my invited Applicants still haven't scheduled!

Try sending them another invitation. (Your program is only charged once for an Applicant.) This is the internet, with multiple computers, mobile devices, networks, and server software in the middle. Rarely, an email can be misplaced or redirected into a spam filter. Sometimes, a mailbox is completely full!

EMAIL TEMPLATES/CONFIGURATION

What are the available email templates under the Configuration section?

Invitation: An offer to interview at your Program.
Rejection: A rejection email.
Alternate: An alternate list email. This is not an invitation. This template is to inform applicants that they are on a traditional waitlist. Such applicants are not sent a scheduling link and are not able to schedule an interview until an invitation email is sent.
Acceptance: An email of acceptance into your Program.
Request for Interviewers: An email addressed to your pool of interviewers and requesting that they sign up for interview dates.
Interview Day Details: A follow up email to be sent to Applicants who have self-scheduled with details about the interview day, i.e. directions, locations, general schedule, etc. If your Program schedules AM and PM interviews, you will see a separate template for AM and PM details.
Custom: A custom, ad-hoc email which can be sent to Applicants. This can be to send a reminder, a weather report, dinner details, an update, etc. Please be advised that we do not track these custom emails in our system.

An Applicants status changes within our system based on what emails you have sent them. Please refer to the Applicants section of this FAQ for further information.

Which of these email templates are sent out automatically?

None. We do not send out any emails derived from these templates automatically. You are solely responsible for sending out appropriate emails to your applicants. Our systems do send out a brief confirmatory notification when your Applicants successfully schedule or reschedule, or decline an invitation.

Why isn't my file attachment showing up in the email editor?

A file attached to an email template is simply that. You can use file attachments to include maps, contracts, etc. with your outgoing email templates. It is NOT the content of your email template. If you were to attempt to send out a blank email template, your Applicants would receive a blank email. Please do not confuse email template content with an attached file.

How do I preview my email templates?

There is a preview icon in the editor toolbar by which you can view preview your email template. Also, you can send each type of email template to yourself -- as an Applicant with your manager email address -- without incurring any fees.

Why doesn't my template look like it does in Microsoft Word or my other word processors?

Microsoft Word and other word processors may introduce hidden tags specific to their software which can cause your email template to look different in our editor and our systems. In order to avoid any surprises, we recommend composing your email templates within our editor rather than copy-and-pasting directly from a word processor. We cannot and will not troubleshoot your email template if you performed a copy-and-paste.

QUESTIONNAIRES

How do I use the questionnaire feature?

Following up with hundreds of Applicants via email or phone to ask specific, interview day-related questions and collating the resultant responses can be a quite a chore. We implemented the questionnaire feature to allow you to finish your interview day planning in a single step. Common questions include:

What specialties interest you?
Will you require hotel accommodations?
What are your dietary restrictions?
Will you be attending the pre-interview dinner or post-interview happy hour?

You can specify multiple questions (120 characters max per question) in the Questionnaire tab of the Config page. Applicants will be prompted to answer these questions on the same page by which they self-schedule their interviews.

How much does the questionnaire feature cost?

Each question is billed at $0.25 per question per applicant, irregardless of whether the applicant answers the question or not.

Can I change or remove questions during my Campaign?

Once invitations are sent out, the questions cannot be modified or deleted for the course of your Campaign. You can however add questions at any time. Please plan carefully!

Where can I see the Applicant responses to my questionnaire?

Applicant responses are presented in the Interview Day Details report. In order to generate this report for a given interview day, click on the printer icon labeled Print Report in the header of the interview day on the Overview page.

APPLICANTS TAB

How do I export ERAS applicant data out of the PDWS web version?

1. From the Applications tab in ERAS, click on the Exports sub-tab
2. On the Exports tab, click the Add a new export template link

3. Give your CSV report a name you can easily identify, like "Interview Broker"
4. From the drop-down list of Type of data to export, choose "Education"
5. From the Available Fields transfer [Medical School of Graduation] to Fields to Export tab.
If representing a fellowship program, substitute the Medical School field with [Most Recent Residency]. NOTE that the Most Recent Residency data will be found under Education.

6. From the drop list of Type of data to select, switch to "Personal". Select the following fields to export: [Email, First Name, Last Name, Medical School of Graduation]. Use the arrows between the fields to reorder the data fields in the following order: [Last Name, First Name, Email, Medical School of Graduation]

7. Click the "Save as New & Run" button. You will see the "Print Requests" dialog appear. Click "OK".
8. In the CSV Exports Box, you will see your report is pending. When the data is ready, the pending will switch to a complete hyperlink. Click on the complete link to download and open your CSV file.

9. Open your CSV file with Microsoft Excel and verify the data. If you save your file, be sure to maintain the CSV format.
10. Import data into Interview Broker.

How do I export ERAS applicant data out of the old PDWS desktop version for use with Interview Broker?

This is for the OLD version of PDWS, and is no longer current.
Click here if you still wish to see the old instructions.

How do I create my own spreadsheet for import into Interview Broker?

Interview Broker can import any comma-delimited file. It expects 5 columns in the following order:

Unique Identifier (AAMC ID)
Last Name
First Name
Email Address
School

You can use Microsoft Excel to create and maintain a spreadsheet with these 5 ordered colums and save as type:

CSV (Comma delimited) (*.csv)

when you are ready to import the data into Interview Broker.

How do I import applicant data into Interview Broker?

1. Under the Applicants tab, click on "Import Applicants."
2. Browse to where you saved your exported, CSV formatted applicant data and select the actual file.
3. Click on the "Upload" button.

What happens if I import the same applicants into Interview Broker more than once?

Only unique Applicants are imported. If an Applicant was already imported, s/he will not be imported again.

How do I filter my Applicants list? Or, I don't want to see rejected Applicants anymore.

You can filter Applicants by status or by search criteria. If you enter in any of the following status types into the Search/Filter bar:

New - New Applicants
Invited - Applicants to whom invitations have been sent
Invite Clicked - Applicants who have received an invitation email, clicked on the scheduling link, but have not scheduled.
Scheduled - Applicants who have scheduled an interview
Confirmed - Applicants who have scheduled, and have been sent an interview day details email
Rejected - Rejected Applicants
Declined - Applicants who have declined to interview

only that category of applicants will be displayed.

You can also search Applicants by typing in parts of any of their biographical information. Try entering in a fragment of their medical school name or last name or AAMC ID or email address. Only those Applicants meeting the entered search criteria will be displayed. You can also combine status filters and search criteria. For example, try typing "Invite Clicked acme.edu" to display only those Applicants with acme.edu in their email address who have received and opened an invitation, but who have not yet scheduled an interview.

How do I manually schedule or decline an Applicant?

1. Click on the Schedule link in the Action column for an Applicant.
2. Make sure you are in Schedule mode.
3. Select the date that an applicant has requested and click on the Schedule/Update button.
4. Alternatively, click on the Decline Invite and Cancel button to permanently remove the applicant from further consideration.
5. Click on the Overview link in the upper right hand corner of the screen to return to the Applicants page.

How do I delete an Applicant who has already been sent an invitation?

We do not allow for the deletion of Applicants with whom you have begun the scheduling process. You can set the Applicant's status to Declined if you no longer want to consider the Applicant. However, an Applicant cannot be deleted once an invitation has been sent. This ensures a record of all Applicants who have been invited and, thus, have incurred a fee. Furthermore, it maintains the accuracy of the calculated Campaign statistics.

How do I export my Applicant data out of Interview Broker?

Click on the Export To Excel link.

OVERVIEW PAGE

How do I schedule an Applicant into a full interview date and bypass the waitlist?

1. If the Applicant has not yet been invited to interview, make sure to send an invitation. If the Applicant is in a locked interview date, click on the Remove link next to their current assignment.
2. If the Applicant is not already on the waitlist for the specific date, manually add the applicant to the waitlist (On the Applicants page, click the schedule link next to the Applicant's name, enter Waitlist Mode, select the specific date, and click on the Schedule/Update button).
3. On the Overview page, find the waitlist link/icon in the header of the specific interview date. Give the Applicant in question priority and remove priority from all other Applicants.
4. On the Interviews page, increase the slot number for the specific interview date by one and save the change.
5. The Applicant should fall into the new interview slot.
6. Return to the waitlist and reset any priorities that were removed.

How do I export my interview calendar out of Interview Broker?

Click on one of the Export By links in the Interview Schedule Summary header.

How do I update the lockout period?

Click on the Update Campaign button on the overview page for the Campaign of interest.

SETTINGS SECTION

How do I edit the name of my organization or program?

In order to change the name of your Organization or Program after sign up, the Manager will need to contact our support staff at support at interviewbroker dot com using the Manager's email address. This is part of our validation process and ensures that there are no misrepresented Organizations or Programs on Interview Broker.

SECURITY

How secure is my organization's Applicant data?

All data transmitted between your computer and Interview Broker's servers is encrypted by industry standard Secure Socket Layer cryptographic protocols. These are the same protocols used every time you securely access your bank accounts online. Our SSL provider is Thawte.

SYSTEM REQUIREMENTS

Which web browers are supported?

Chrome
Internet Explorer 7, 8+
Firefox
Safari

Which web browers are not supported?

Internet Explorer 6 and older

Why isn't Internet Explorer 6 supported?

Internet Explorer 6 is widely regarded by IT professionals as a security risk and is no longer supported by many web services companies. Please contact your IT support staff to upgrade your version of Internet Explorer or to install one of the supported web browsers.

PRIVACY

What is your privacy policy?

Privacy is a top priority. Interview Broker does not share any information with third parties. Furthermore, Interview Broker only requires the bare minimum information about your Applicants to help you facilitate Applicant interview scheduling. All Managers have the ability to completely expunge past Applicant data from our systems after a Campaign has been completed.

Interview Broker's privacy policy is more stringent than that of the AAMC and other such organizations in that we make no exception to the rule that Applicant data is not shared. Other organizations allow exceptions with regard to exchanges with certifying boards, licensing bodies, and other organizations involved in education.

Can you tell us which Organizations or Programs are using your services?

As a matter of policy we neither publish nor provide the names of Organizations and Programs who utilize our services unless given express permission to do so. If you are a Manager who would like to have your Organization and/or Program listed publicly or who would like to endorse our services with a short quotation or testimonial, please contact us at support@interviewbroker.com. We would love to hear from you.

CHARGES

When am I charged the activation fee?

You will be charged the $25.00 activation fee when you send out the first non-demo campaign invitations. It will be added to your first invoice.

How can I try it out without incurring billing charges?

When you sign up, a "Demo Campaign" is automatically created. You will not be billed for any activities on this campaign. In a live Campaign, you will not be billed for any emails sent to your own email address. This way, you can test email templates by sending them to yourself.

What am I billed for?

Email invitations sent to New or Waitlisted Applicants are billed as these Applicants are given the opportunity to self schedule using Interview Broker, whether they ultimately choose to interview with your Program or not. As Applicants can also decline to interview through our services, contributing to an overall decrease in call and email volume, your Program is charged for each invitation rather than each scheduled Applicant.

Am I charged for a rescheduling Applicant?

No. An Applicant may schedule and reschedule an unlimited number of times all for a single charge of $1.99. If you manually scheduled an Applicant without sending an invitation and without incurring a fee, and that Applicant reschedules online, you will be charged $1.99.

What about scheduling for Interviewers?

The fee for scheduling Interviewers is also $1.99 per Interviewer. Similar to Applicants, Interviewers can schedule and reschedule for multiple interview sessions on an unlimited basis.

BILLING & PAYMENT

When am I billed?

You are emailed an official invoice at the end of each month of activity. Please review the PDF attachment in this email. Moreover, do not attempt to print out your online statement and submit that as your invoice. Only the total on an official invoice reflects the amount due. Please make sure to check your spam or junk mail folders if you think you have not received your invoices.

What happened to simplified billing?

While simplified billing worked for a number of organizations, too many organizations simply forgot to pay their last, end of season invoice. However, we are still happy to take an estimate from your program and credit your account. Simply contact us and let us know how much to invoice on your first bill of the season. This way, you can avoid processing additional payments until the credit expires. You can alternatively remit a purchase order form here.

Can I pay with a credit card?

Absolutely. We prefer you pay with a credit card. Each emailed invoice contains a link by which you may remit payment online via credit card.

When are payments due?

Payment is due at the end of the following month. For example, for the month of December, an invoice will be emailed on December 31st and payment will be due no later than January 31st.

What if my payment is late?

You will be assessed a $25 or 10% late fee each time a payment is late, which ever amount is greater. To avoid late fees, we recommend making a payment via personal check or credit card and handling reimbursements through your organization internally. Please note that a slow accounting/finance department will not suffice as an explanation for late payment. If your program or your accounting/finance department chooses to ignore our late fees, the payment will be considered incomplete and additional late fees will be charged.

After two consecutive months of nonpayment or incomplete payment, you will be required to pay your total balance in full, including any late fees, within two weeks. Failure to meet this deadline will result in your account being suspended, although applicants will still be able to access our services. However, at the end of an additional two weeks of nonpayment, your account may be terminated, all your program data expunged, and your balance sent to collections.

If you anticipate any difficulties in making on-time payments, please contact us at accounts@interviewbroker.com.

If your program or organization persistently remits payments late, just think of the late fee as a convenience fee.

How was I supposed to know that I had a balance?

Your statements are always available online under the account link in the upper right hand corner of the screen.

What if my accounting/finance department is not NET30?

We are happy to work with your accounting/finance departments on our terms. If your accounting/finance department is unable to meet our terms of payment, we recommend you remit payment via personal check or credit card and pursue reimbursement at their pace. Our terms of use are non-negotiable.

Please remember that you, the account holder, are the sole responsible party for making on time payments. Your finance department did not sign up for an account and is unlikely to be affected by the suspension or termination of your account.

How do I obtain a copy of your signed IRS W-9 form?

After logging in, navigate to the Account page. There, you will find a link to a PDF copy of our signed IRS W-9 form.

SUPPORT

How do I communicate with your support staff?

The best way to reach us is through email at support@interviewbroker.com and we will respond in under 24 hours. Usually, our staff will respond to your questions and concerns within the same business day.

We take this approach because it allows us to offer our services cost effectively, avoids the inefficiencies of voicemail and phone tag, and maintains a record for you and for us regarding what matters were discussed and addressed.

If you need to speak with someone, you may email support with a detailed message, and we will call you back within 72 hours. Providing specific details helps ensure your inquiry can be properly handled.

Do you take suggestions or feature requests?

We are always open to suggestions and requests. Our mission is to provide value and to remain salient to your recruiting needs. However, we do not guarantee that we will heed all suggestions or implement all requested features. Our systems are designed to provide the core functionalities common to the majority of workflows.

Do you have any new features in the pipeline?

We have a number of value-added features that we will be implementing over time. Stay tuned!

WAITLISTS

How does the waitlist work?

From the scheduling page, applicants can select dates for which they would like to be waitlisted. If any of those dates becomes available, they will be automatically scheduled into that date, and removed from the waitlists for any other dates. Applicants will receive an email notification if this happens.

Automated waitlist processing respects the lockout period/rescheduling deadline so that any applicants that are already scheduled into a locked interview date will not be rescheduled out. Additionally, applicants will not be rescheduled into locked interview dates through the waitlist.

Waitlisting can occur even when all interview dates or slots are not full. For example, an applicant can waitlist for their ideal interview date, rather than just the dates or slots that are available.

Applicants are solely responsible for managing their waitlist dates.

How do I enable waitlisting?

This feature is set during campaign creation.

Can I turn the waitlist feature off?

Yes. Click on the Update Campaign button to access this option. However, please note that the waitlist function, when used in conjunction with an appropriate lockout period, provides a substantial benefit to the applicants' ability to manage their interview dates, without significant effect on interview day planning. Please consider this carefully before disabling this feature.

What if an applicant has an already scheduled interview date?

Scheduled applicants can waitlist for other interview dates while holding on to their existing date. If any of their preferred dates becomes available, they will switch into that date, and give up their original date and waitlist positions for any other dates.

What about priority?

By default, unscheduled applicants have priority over already scheduled applicants. If there is a tie, then the applicant who waitlisted for a given date first will win the slot.

What about AM/PM campaigns?

In the interest of fulfilling more waitlist requests, we designed the waitlist to not distinguish between AM/PM sessions. Applicants waitlist for a date.

How does a date become available?

A date becomes available if:

An applicant moves out of scheduled interview, either by canceling or rescheduling.
A manager increases the number of available slots for a given date.

Why wasn't the waitlist processed when I updated the lockout period to unlock a date?

Updating the lockout period to unlock a date does not trigger waitlist processing. This may seem counter-intuitive, but it is a mechanism to protect your Program as well as your applicants. An established lockout period sets an agreed upon deadline for applicants and Programs. Once locked, there is an implied understanding by both Applicants and Programs that further changes will not occur. Applicants make travel arrangements and Programs begin preparing for the interview day. If a date is unlocked by changing/decreasing the lockout period, the program is essentially breaking this convenant, which can adversely affect applicants who have already made plans, not expecting any more changes.

If your intention in updating the lockout period is to schedule a waitlisted applicant into the date, you should contact the highest ranked applicant on the waitlist for the previously locked date, confirm that the applicant is still interested in the date, and manually reschedule the applicant into the newly unlocked date. The last step can be accomplished by clicking on the Schedule link next to the applicant's name on the applicant's page.

TERMS OF USE

THE TENTH NERVE, LLC TERMS OF USE FOR WWW.INTERVIEWBROKER.COM

PLEASE READ THIS TERMS OF USE AGREEMENT CAREFULLY BEFORE USING THIS SITE.  

The Tenth Nerve, LLC ("Company," "we," "us") provides this web site and all site-related services (collectively, the "Site") subject to your compliance with the terms and conditions set forth in this agreement (the "Agreement").  This Agreement governs the relationship between Company and you, the Site visitor and/or member (including your employer and any affiliates and its or their employees, contractors and agents, "you") with respect to your use of the Site.  It is important that you read carefully and understand the terms and conditions of this Agreement.  By using the Site, you agree to be bound by this Agreement.  If you do not agree to these terms and conditions, please do not register with us and do not use the Site.

We reserve the right at any time to:      

- Change the terms and conditions of this Agreement;
- Change the Site, including eliminating or discontinuing any content on or feature of the Site; or
- Change any fees or charges for use of the Site.

Any changes we make will be effective automatically and immediately after we post such changes on the Site.  Your continued use of the Site following such changes will be deemed acceptance of such changes.  Be sure to return to this page periodically to ensure familiarity with the most current version of this Agreement.  Upon our request, you agree to sign a non-electronic version of this Agreement.

1.	Materials.  The information and materials provided through the Site, including, without limitation, any data, text, graphics, images, audio and video clips, logos, icons, software and links (collectively, the "Materials"), are intended to educate and inform you about Interview Broker.  Unless otherwise specified on the Site, you may download Materials displayed on the Site, and may use the downloaded Materials, solely for your internal business needs.  You may print copies of any textual Material available for downloading on the Site.  You must retain all copyright and other proprietary notices on downloaded and copied Materials, and any such downloads or copies are subject to the terms and conditions of this Agreement.  Further, the Materials remain the property of Company or its licensors or suppliers.  Use or downloading of the Materials is conditioned on acceptance of the terms and conditions of any license agreements relating to such Materials, including agreements of third parties.  By acquiring or using the Materials, you agree to such terms and conditions.  You may not download, copy or use any of the Materials except as expressly authorized by this Agreement and, in any event, you may not distribute, modify, transmit or publicly display the Materials without the written consent of Company or, if so indicated in writing by Company, its licensors or suppliers.

2.	Registration.  Some areas of the Site may require you to be or become a Company member.  When and if you register to become a member, you agree to (a) provide accurate, current and complete information about yourself as prompted by our registration form (including your email address), (b) maintain and update your information (including your email address) to keep it accurate, current and complete, and (c) comply with the terms and conditions of this Agreement.  You acknowledge that, if any information provided by you is untrue, inaccurate, not current or incomplete, we reserve the right to terminate this Agreement and your use of the Site.

As part of the registration process, you will be asked to select a username and password.  We may refuse to grant you a username that impersonates someone else, is or may be illegal, is or may be protected by trademark or other proprietary rights law, is vulgar or otherwise offensive, or may cause confusion, as determined by us in our sole discretion.  You will be responsible for the confidentiality and use of your username and password and agree not to transfer or resell your use of or access to the Site to any third party.  If you have reason to believe that your account with us is no longer secure, you must promptly change your password by logging into your account at http://www.interviewbroker.com and immediately notify us of the problem by emailing us at  support@interviewbroker.com.  YOU ARE ENTIRELY RESPONSIBLE FOR MAINTAINING THE CONFIDENTIALITY OF YOUR USERNAME AND PASSWORD AND FOR ANY AND ALL ACTIVITIES (INCLUDING PURCHASES, AS APPLICABLE) THAT ARE CONDUCTED THROUGH YOUR ACCOUNT.

3.	Code of Conduct.  While using the Site and/or Materials, you agree not to: 

-	Restrict or inhibit any other visitor or member from using the Site, including, without limitation, by means of "hacking" or defacing any portion of the Site;
-	Use the Site or Materials for any unlawful purpose;
-	Express or imply that any statements you make are endorsed by us, without our prior written consent;
-	Transmit (a) any content or information that is unlawful, fraudulent, threatening, abusive, libelous, defamatory, obscene or otherwise objectionable, or infringes our or any third party-s intellectual property or other rights; (b) any material, non-public information about companies without the authorization to do so; (c) any trade secret of any third party; or (d) any advertisements, solicitations, chain letters, pyramid schemes, investment opportunities or other unsolicited commercial communication (except as otherwise expressly permitted by us),
-	Engage in spamming or flooding;
-	Transmit any software or other materials that contain any viruses, worms, trojan horses, defects, date bombs, time bombs or other items of a destructive nature;
-	Modify, adapt, sub-license, translate, sell, reverse engineer, decompile or disassemble any portion of the Site;
-	Remove any copyright, trademark or other proprietary rights notices contained in the Site or Materials;
-	"Frame" or "mirror" any part of the Site without our prior written authorization;
-	Link to any page of or content on the Site other than the URL located at http://www.interviewbroker.com/;
-	Use any robot, spider, site search/retrieval application or other manual or automatic device or process to retrieve, index, "data mine" or in any way reproduce or circumvent the navigational structure or presentation of the Site or its contents; or
-	Harvest or collect information about Site visitors or members without their express written consent.

While using the Site and/or Materials, you agree to comply with all applicable laws, rules and regulations.

4.	Making Purchases.  If you wish to purchase products or services described on the Site, you will be asked by Company or the third party provider of the product or service to supply certain information applicable to your purchase, including, without limitation, your full legal name, e-mail address, your organization and program's registered or official name, your organization and program's mailing address and other information.  You agree that all information that you provide to Company or such third party provider will be accurate, current and complete.  Activation of your account is predicated on confirmation and validation of the information supplied during the signup process. No email communications can be sent out from an inactive or deactivated account.  We reserve the right to make any modifications to correct the name of the organization and/or program.  WITHOUT LIMITING THE GENERALITY OF THE DISCLAIMER SET FORTH IN SECTION 12 HEREIN, AND NOTWITHSTANDING ANYTHING ELSE SET FORTH IN THIS AGREEMENT OR OTHERWISE, WE ARE NOT RESPONSIBLE FOR ANY ERRORS OR OMISSIONS WITH RESPECT TO ANY MODIFICATIONS THAT WE MAKE TO THE NAME OF THE ORGANIZATION AND/OR PROGRAM AND WE DO NOT ASSUME ANY LEGAL LIABILITY OR RESPONSIBILITY FOR ANY SUCH MODIFICATIONS, INCLUDING, WITHOUT LIMITATION, WITH RESPECT TO THE ACCURACY OR COMPLETENESS OF SUCH MODIFICATIONS THERETO.  You must periodically check your account information and notify us of any corrections that need to be made by emailing us at support@interviewbroker.com.

You agree to pay all charges incurred by you or any users of your account and credit card (or other applicable payment mechanism) at the price(s) in effect when such charges are incurred.   Invoices will be emailed out to the address specified for the account, and shall be payable by the end of 30 days.  If payment is not received after 30 days, we reserve the right to deactivate your account.  Any account that is deactivated will be reactivated upon our receipt of the overdue payment.  For purposes of clarification, any failure by us to e-mail you any invoice shall not waive, modify, limit or otherwise restrict your obligation to pay us any due and outstanding amounts.

Technical support is only provided to paying account holders and is only available via email.

Descriptions or images of, or references to, products or services on the Site do not imply Company's endorsement of such products or services.  WITHOUT LIMITING THE GENERALITY OF THE FOREGOING AND THE DISCLAIMER SET FORTH IN SECTION 12 HEREIN, THE COMPANY MAKES NO EXPRESSED OR IMPLIED REPRESENTATION OR WARRANTY OF ANY TYPE WHATSOEVER REGARDING SUCH PRODUCTS AND SERVICES, AND EXPRESSLY DISCLAIMS ANY LIABILITY WITH RESPECT THERETO. We reserve the right, without prior notification, to change such descriptions or references, to limit the order quantity on any product or service and/or to refuse service to you.  Verification of information applicable to a purchase may be required prior to Company's acceptance of any order.  Price and availability of any product or service are subject to change without notice.  Current rates for any product or service available through the Site may be obtained by visiting our website at http://www.interviewbroker.com.

5.	Submissions and Postings.  Please note that, because we and our designees may host message boards and other forums found on the Site (collectively, the "Forums") and, therefore, we may redistribute materials you give to us, we require certain rights in those materials  Accordingly, by sending or transmitting to us creative suggestions, ideas, notes, concepts, information or other materials (collectively, "Submissions"), or by posting such Submissions to any area of the Site, you grant us and our designees a worldwide, non-exclusive, sublicenseable (through multiple tiers), assignable, royalty-free, perpetual, irrevocable right to use, reproduce, distribute (through multiple tiers), create derivative works of, publicly perform, publicly display, digitally perform, make, have made, sell, offer for sale and import such Submissions in any media now known or hereafter developed, for any purpose whatsoever, commercial or otherwise, without compensation to the provider of the Submissions.  None of the Submissions will be subject to any obligation, whether of confidentiality, attribution or otherwise, on our part and we will not be liable for any use or disclosure of any Submissions.

6.	Forums.  Our Forums are designed to enable our users to share suggestions, ideas, comments and other information regarding Interview Broker and our users' organizations and programs.  Information on our Forums is provided by our staff, our users, and other contributors, some of whom are people not otherwise connected with Company.  You acknowledge that a large volume of information is available in our Forums and that people participating in such Forums occasionally post messages or make statements, whether intentionally or unintentionally, that are inaccurate, misleading or deceptive.  We neither endorse nor are responsible for such messages or statements, or for any opinion, advice, information or other utterance made or displayed on the Site or Forums by third parties, whether such third parties are visitors to the Site, members of the Company community or others.  The opinions expressed in the Forums reflect solely the opinion(s) of the participants and may not reflect the opinion(s) of Company.  We are not responsible for any errors or omissions in articles or postings, for hyperlinks embedded in messages or for any results obtained from the use of such information.  Under no circumstances will we or our affiliates, suppliers or agents be liable for any loss or damage caused by your reliance on such information obtained through the Site.
We have no obligation to monitor the Site or the Forums, or any Submissions or other materials that you or other third parties transmit or post on the Site or the Forums.  You acknowledge and agree that we have the right (but not the obligation) to monitor the Site and the Forums and the materials you transmit or post; to alter or remove any such materials (including, without limitation, any posting to a Forum); to disclose such materials and the circumstances surrounding their transmission to any third party in order to operate the Site properly; to protect ourselves, our sponsors and our members and visitors; and to comply with legal obligations or governmental requests.

7.	Links.  The Site contains links to other Internet web sites which may or may not be owned or operated by Company.  Company has not reviewed all of the web sites that are linked to the Site, and Company has no control over such sites.  Unless otherwise explicitly stated, Company is not responsible for the content of such web sites, any updates or changes to such sites, or the privacy or other practices of such sites, and the fact that Company offers such links does not indicate any approval or endorsement of any material contained on any linked site.  Company is providing these links to you only as a convenience.  Accordingly, we strongly encourage you to become familiar with the terms of use and practices of any linked site.  Further, it is up to you to take precautions to ensure that whatever links you select or software you download (whether from the Site or other sites) is free of such items as viruses, worms, trojan horses, defects, date bombs, time bombs and other items of a destructive nature.

8.	Ownership and Restrictions on Use.  The Site is owned and operated by Company in conjunction with others pursuant to contractual arrangements, and the Materials (and any intellectual property and other rights relating thereto) are and will remain the property of Company and its licensors and suppliers.  The Materials and the selection, compilation, collection, arrangement and assembly thereof are protected by U.S. and international copyright, trademark and other laws, and you acknowledge that these rights are valid and enforceable.  You may not copy, reproduce, republish, upload, post, transmit or distribute Materials or other content or information available on or through the Site in any way without our prior written permission.  The Materials may be used solely to the extent necessary for your authorized use of the Site, as provided in this Agreement or as expressly authorized in writing by Company or, if so indicated in writing by Company, its licensors or suppliers.  Modification of the Materials or use of the Materials for any other purpose is a violation of our copyright and other proprietary rights, and is strictly prohibited.  You acknowledge that you do not acquire any ownership rights by using the Site or the Materials.  

The trademarks, logos, and service marks displayed on the Site (collectively the "Trademarks") are the registered and unregistered trademarks of Company, Company's licensors and suppliers, and others.  The Trademarks owned by Company, whether registered or unregistered, may not be used in connection with any product or service that is not Company's, in any manner that is likely to cause confusion with customers, or in any manner that disparages Company.  Nothing contained on the Site should be construed as granting, by implication, estoppel or otherwise, any license or right to use any Trademark without the express written permission of Company, Company's licensors or suppliers, or the third party owner of any such Trademark.  Misuse of any Trademarks is prohibited, and Company will aggressively enforce its intellectual property rights in such Trademarks, including via civil and criminal proceedings.

9.	Access By Minors.  Pursuant to 47 U.S.C. Section 230 (d), as amended, we hereby notify you that parental control protections (such as computer hardware, software or filtering services) are commercially available that may assist you in limiting access to material that is harmful to minors. Information identifying current providers of such protections is available at the web sites of the Electronic Frontier Foundation (http://www.eff/org/pub/Censorship/Ratings_filters_labelling/) and of America Links Up (http://www.netparents.org/parentstips/browsers.html). 

10.	Jurisdictional Issues.  We make no representation that Materials available on or through the Site are appropriate or available for use in locations other than the United States.  Those who choose to access the Site from other locations do so on their own initiative and at their own risk, and are responsible for compliance with local laws, if and to the extent local laws are applicable.  We reserve the right to limit the availability of the Site and/or the provision of any service, program, film or other product described thereon to any person, geographic area or jurisdiction, at any time and in our sole discretion, and to limit the quantities of any such service, program, film or other product that we provide.

11.	Cancellation and Termination.  You may cancel your account and terminate this Agreement at any time by contacting us at support@interviewbroker.com.  Upon receipt of your request, all information that you supplied will be immediately deleted and that information cannot be recovered once your account is cancelled.  You will be billed for all unpaid charges prior to cancellation.  This Agreement shall remain effective until terminated in accordance with its terms.  Either party may terminate this Agreement immediately upon written notice to the other party.  In addition, we reserve the right to immediately suspend your account or terminate this Agreement, and/or your access to and use of the Site or any portion thereof, at any time and for any reason, with or without cause.  Any termination of this Agreement by either party will result in the deactivation of your account and/or access to your account, the forfeiture and relinquishment of all information in your account, and the immediate cessation of your right to use the Site.  Upon termination of this Agreement by either party, you shall destroy all Materials obtained from the Site and all copies thereof, whether made under the terms of this Agreement or otherwise.  We reserve the right to refuse service to anyone for any reason at any time.

12.	Disclaimers.  THE SITE, THE MATERIALS ON THE SITE, AND ANY PRODUCT OR SERVICE OBTAINED THROUGH THE SITE ARE PROVIDED "AS IS" AND WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.  TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, COMPANY AND ITS AFFILIATES, LICENSORS, SUPPLIERS, ADVERTISERS, SPONSORS AND AGENTS DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT, ACCURACY, MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY WARRANTIES THAT MAY ARISE FROM COURSE OF DEALING, COURSE OF PERFORMANCE OR USAGE OF TRADE.  Applicable law may not allow the exclusion of implied warranties, so the above exclusions may not apply to you.  COMPANY AND ITS AFFILIATES, LICENSORS, SUPPLIERS, ADVERTISERS, SPONSORS AND AGENTS DO NOT WARRANT THAT YOUR USE OF THE SITE WILL BE UNINTERRUPTED, ERROR-FREE OR SECURE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SITE OR THE SERVER(S) ON WHICH THE SITE IS HOSTED ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.  YOU ACKNOWLEDGE THAT YOU ARE RESPONSIBLE FOR OBTAINING AND MAINTAINING ALL TELEPHONE, COMPUTER HARDWARE AND OTHER EQUIPMENT NEEDED TO ACCESS AND USE THE SITE, AND ALL CHARGES RELATED THERETO.  YOU ASSUME ALL RESPONSIBILITY AND RISK FOR YOUR USE OF THE SITE AND YOUR RELIANCE THEREON.  NO OPINION, ADVICE OR STATEMENT OF COMPANY OR ITS AFFILIATES, LICENSORS, SUPPLIERS, ADVERTISERS, SPONSORS, AGENTS, MEMBERS OR VISITORS, WHETHER MADE ON THE SITE OR OTHERWISE, SHALL CREATE ANY WARRANTY.  YOUR USE OF THE SITE AND ANY MATERIALS PROVIDED THROUGH THE SITE ARE ENTIRELY AT YOUR OWN RISK.

A possibility exists that the Site, Materials or Forums could include inaccuracies or errors, or information or materials that violate these Terms of Use (specifically, the Code of Conduct above).  Additionally, a possibility exists that unauthorized alterations could be made by third parties to the Site, Materials or Forums.  Although we attempt to ensure the integrity of the Site, we make no guarantees as to the Site's completeness or correctness.  In the event that a situation arises in which the Site's completeness or correctness is in question, please contact us at support@interviewbroker.com with, if possible, a description of the material to be checked and the location (URL) where such material can be found on the Site, as well as information sufficient to enable us to contact you.  We will try to address your concerns as soon as reasonably practicable.

13.	Limitation of Liability.  NEITHER COMPANY NOR ANY OF OUR AFFILIATES, LICENSORS, SUPPLIERS, ADVERTISERS OR SPONSORS, NOR OUR OR THEIR DIRECTORS, OFFICERS, EMPLOYEES, CONSULTANTS, AGENTS OR OTHER REPRESENTATIVES, ARE RESPONSIBLE OR LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, PUNITIVE OR OTHER DAMAGES (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS, LOSS OF DATA OR LOST PROFITS), UNDER ANY CONTRACT, NEGLIGENCE, STRICT LIABILITY OR OTHER THEORY ARISING OUT OF OR RELATING IN ANY WAY TO THE SITE AND/OR MATERIALS CONTAINED ON THE SITE, ANY LINKED SITE OR ANY PRODUCT OR SERVICE PURCHASED THROUGH THE SITE.  YOUR SOLE REMEDY FOR DISSATISFACTION WITH THE SITE, MATERIALS OR ANY LINKED SITE IS TO STOP USING THE SITE, MATERIALS, OR LINKED SITE, AS APPLICABLE.  THE SOLE AND EXCLUSIVE MAXIMUM LIABILITY TO COMPANY FOR ALL DAMAGES, LOSSES AND CAUSES OF ACTION, WHETHER IN CONTRACT, TORT (INCLUDING, WITHOUT LIMITATION, NEGLIGENCE) OR OTHERWISE, SHALL BE THE TOTAL AMOUNT PAID BY YOU, IF ANY, TO ACCESS THE SITE.  Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

14.	Indemnification.  You agree to indemnify, defend and hold Company, our affiliates, licensors, suppliers, advertisers and sponsors, and our and their directors, officers, employees, consultants, agents and other representatives, harmless from and against any and all claims, damages, losses, costs (including reasonable attorneys' fees) and other expenses that arise directly or indirectly out of or from (a) your breach of this Agreement, including any violation of the Code of Conduct, above; (b) any allegation that any Submissions or other materials you submit to us or transmit to the Site infringe or otherwise violate the copyright, trademark, trade secret or other intellectual property or other rights of any third party; and/or (c) your activities in connection with the Site.

15.	Questions.  The Site is provided by The Tenth Nerve, LLC.  If you have any questions, comments or complaints regarding this Agreement or the Site, feel free to contact us at support@interviewbroker.com or via mail at 171 Main St, Ste 295, Los Altos, CA 4022.

16.	Notice for California Users.  Under California Civil Code Section 1789.3, California Site users are entitled to the following specific consumer rights notice:  The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 400 R Street, Suite 1080, Sacramento, California  95814, or by telephone at (916) 445-1254 or (800) 952-5210.

17.	Miscellaneous.  This Agreement is governed by and construed in accordance with the laws of the State of California, United States of America, without regards to its principles of conflicts of law.  You agree to submit to the exclusive jurisdiction of any State or Federal court located in the County of Los Angeles, California, United States of America, and waive any jurisdictional, venue or inconvenient forum objections to such courts.  If any provision of this Agreement is found to be unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from this Agreement and shall not affect the validity and enforceability of any remaining provisions.  This is the entire Agreement between us relating to the subject matter herein and supersedes any and all prior or contemporaneous written or oral Agreements between us with respect to such subject matter. This Agreement is not assignable, transferable or sublicenseable by you except with Company's prior written consent.  No waiver by either party of any breach or default hereunder shall be deemed to be a waiver of any preceding or subsequent breach or default.  Any heading, caption or section title contained in this Agreement is inserted only as a matter of convenience and in no way defines or explains any section or provision hereof.

Virtual Interviews

In order to best guide you, we first want to understand how you plan to conduct your virtual interviews. Please choose from the following options below:

Zoom with Breakout Rooms
Zoom with Separate Sessions

Zoom with Breakout Rooms

Using Zoom with Breakout Rooms is a convenient way to invite all your applicants to the same general session, and then have them split off into breakout rooms for individual interviews. Using breakout rooms, you can control how applicants and interviewers are assigned to different rooms, and you can easily switch them between rooms. You can also send them messages letting them know time is almost up.

In order to send the Zoom meeting info to your applicants, you can include the Zoom meeting information as part of the Interview Day Details email.

Instructions

In your Zoom client, click on the Schedule button
Configure the date and options as desired
Click the Schedule button at the bottom
You should now see the Meeting Scheduled screen
Click on the Copy Invitation button at the bottom
Go to your Interview Broker cmapaign
Click on the Virtual section
Click on the Edit Virtual Interview link next for the given date
Paste the Zoom meeting information into the modal dialog
Click Save
Repeat the above steps for each date's Zoom session
When you send the Interview Day Details, the Zoom information will also be sent to applicants

We also recommend you familiarize yourself with the Zoom's breakout room functionality:
https://support.zoom.us/hc/en-us/articles/206476313-Managing-Breakout-Rooms

Zoom with Separate Sessions

You can schedule a series of separate individual Zoom sessions for each of your applicants. You will want to wait until applicants are locked into their dates before adding their virtual interview details, and then sending them these details as part of their interview day details.